Responsible Games Policy

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming is an approach that ensures betting and gaming activities are conducted in a controlled, safe, and enjoyable way. It means you maintain control over your time, money, and emotions, and keep gaming separate from other important aspects of life.

At f111 come, responsible gaming is the foundation of our operation. We understand that some users may face gambling problems and it's our responsibility to provide support and tools for them. Our goal is to make every player aware of their own limits and provide them with a healthy gaming experience.

Core Principles of Responsible Gaming

• View Gaming as Entertainment: Betting should never be a way to make money. It's entertainment meant for fun and excitement.
• Know Your Limits: Decide in advance how much time and money you can spend. Never chase losses with extra bets.
• Control your emotions: Avoid emotional decisions while playing. Don't bet out of frustration after losses or overexcitement after wins.
• Maintain Balance: Gaming shouldn't be the sole focus of your life. Maintain balance with family, work, friends, and other interests.
• Never play with borrowed money: Only spend money you can afford to lose. Taking loans or borrowing money from others is a dangerous warning sign.
• Don't play under the influence of alcohol or drugs: Intoxication impairs judgment and increases the likelihood of risky decisions.

Recognise the signs of problem gambling

Problem gambling is a serious condition that can negatively impact personal, financial, and social life. Recognising the signs and getting help as soon as possible is crucial.

Common signs of problem gambling

Financial Warning Signs

• Difficulty paying bills or buying necessities
• Borrowing money or taking out loans to gamble
• Continuously betting to try to win back lost money
• Unexplained financial problems or increasing debt
• Using money needed for essential expenses on gambling

Behavioral Signs

• Lying about gambling or hiding the extent of play
• Neglecting work, family, or social responsibilities to gamble
• Failed attempts to stop or reduce gambling
• Inability to control gambling and exceeding limits
• Needing to bet increasing amounts to feel the same excitement

Emotional & social signs

• Anxiety, depression, or mood swings
• Feeling restless or irritable when unable to gamble
• Problems in relationships, family, and friendships
• Being preoccupied with thoughts about gambling and unable to focus on other matters
• Withdrawing from social activities and hobbies

F111 come's Responsible Gaming Tools

We provide various tools and features to help you stay in control of your gaming activity. These tools can be easily activated in your account settings.

Support and Resources

If you're facing problems with gambling or someone you know is struggling, help is available. Below is information on organisations and hotlines that provide confidential and free support.

International Support Organizations

• GamCare: A UK-based organization offering free advice and support. Website and helpline available.
• Gamblers Anonymous: Worldwide support group where problem gamblers share their experiences and help each other.
• BeGambleAware: A UK charity providing gambling education and support.
• National Council on Problem Gambling (NCPG): Based in the United States, offering 24/7 hotline and chat support.
• GambleAware: Australian organisation providing information about problem gambling and treatment referrals.

Direct support from f111 come

For Family and Friends

If a family member or friend has a gambling problem, you can also get support:

• Speak openly and compassionately. Avoid blaming or criticising.
• Encourage seeking professional help. Counselling and therapy are highly effective.
• Set financial controls. Establish limits on bank accounts and credit cards.
• Take care of yourself. Support groups are also available for family members.

Underage Protection

F111 come is firmly committed to protecting minors. Our platform is for individuals aged 18 and above. We use strict age verification processes and take proactive measures to prevent underage registration and play.

Guidance for parents and guardians

• Device Security: Install parental control software and block gambling sites.
• Financial Security: Keep your credit cards, debit cards, and online payment accounts secure.
• Open conversation: Have open discussions with your children about the risks and consequences of gambling.
• Monitoring: Monitor their online activity and financial transactions regularly.
• Education: Educate about responsible money management and risk.

Our commitment and policies

At f111 come, as a responsible operator, we don't just provide tools – we build a culture where responsible gaming sits at the heart of every decision.

Our Responsibility

• Clear Communication: Clearly disclosing all rules, terms, odds, and risks.
• Regular Training: Our staff are trained to identify problem gambling and provide assistance.
• Active Intervention: Proactively reaching out when suspicious or risky playing patterns are detected.
• Marketing ethics: Following responsible marketing practices and not targeting vulnerable groups.
• Continuous Improvement: Regularly reviewing and improving our policies and tools.

How We Monitor

Our advanced systems monitor player behaviour and detect warning signs:

• Sudden increases in deposit and bet amounts
• Unusual or extended playing sessions
• Chasing Losses
• Creating multiple accounts or attempting to bypass self-exclusion
• Frequent requests to increase limits

If we detect concerning behavior, we'll reach out to you, provide support, and apply account restrictions if necessary.